FAQs - Golightly
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Try it on

Come and visit our beautiful store in Mount Eliza Victoria during our trading hours.
Insurance
Peace of mind – insure your dress for $15 at checkout. Accidents happen.

FAQs

Where do you ship?

WE SHIP ANYWHERE IN AUSTRALIA!
We typically use Australia Post’s Express Post Service to deliver items to your door, although sometimes utilise other carriers in certain circumstances. Here is a list of commonly asked questions regarding our delivery, returns and refund policies.

Do I pay postage?

Yes. A flat $9.50 rate applies, this includes a paid return post bag.  Alternatively pick up and return to Golightly in Mount Eliza at no charge.

How long does it take for my garment to arrive?

‘Express Post’ by Australia post guaranteed next day delivery within the Express Post Network. Find out if you are in this network by checking the Australia Post website prior to making a reservation.
If you live outside the network – delivery may take up to 3 days (typically 2 days).

Where can we post to?

We will post ANYWHERE in Australia! We also send to PO Boxes, business addresses & home addresses. It’s always best to send to an address where you know someone will be able to accept collection of a parcel. (This will avoid having to visit a post office to collect during their limited business hours).

Do I have to sign for my delivery?

No, although if you would like to sign on delivery please let us know at check out. Please note that once your parcel has been delivered by Australia Post it is then considered to be in your possession and you may be liable for any loss, damage or theft until the item is safely returned to Golightly. If there is no safe place for your parcel to be left you must request signature on delivery.

What if I am not home?

Australia Post will typically endeavor to leave your parcel at the delivery address in the mail box if they consider it to be safe to leave– if this is not possible due to size, weather or otherwise, they will leave a card for collection at your nearest post office – please note that some post offices do not open on a weekend.

Can I get my items on the same day?

Yes – if you are in the Melbourne Metro area or the Mornington Peninsula area – speak to us about using same day delivery – some additional fees may apply.

Will you deliver to me on weekends?

Unfortunately Australia Post won’t deliver on weekends in most areas. If you have any special delivery instructions or requirements – contact us to discuss.

Can I track my items?

Yes! Once shipped – we will send you a tracking number to follow the status of your items!

What if I don’t receive my item on time?

If you do not receive your parcel for your event due to late delivery from Australia Post Golightly will refund your full hire price provided you placed your online at least 3 days prior to your desired delivery date.
Please note – failure to accept or pick up a delivery will not be accepted as reason for refund.
Please contact us immediately if your items have not been received & read our refund terms.

What if I would like to receive my dress today?

Please contact us by email info@golightly.net.au to see if the item requested is available for same day pick up. Same day bookings are only available for pick up from our Mount Eliza store.

How do I return my dress?

Returning your item is easy. There is no need to dry clean the item worn, simply use the return addressed express post satchel provided and lodge at your local post office or in a yellow express street post box before close of business on the first business day after your event. Please note that you must obtain a lodgement receipt from your local post office to prove that the item has been returned on time, otherwise you may be liable for late charges if there are any delays.